Making Broadband
ACCESSIBLE FOR EVERYONE
At Fleur Telecom we understand how essential broadband is, that’s why we’ve made our services easily accessible for everyone including those with diverse needs.
DO YOU NEED TO SPEAK TO US
We’re here for you
We aim to provide support for those requiring extra assistance. If you, or someone you know is navigating life with a disability, we’re here to help on multiple fronts so everyone can benefit from our services.
We’ve tailored our services to aid usability and accessibility. Whether it’s through screen reader compatibility or other assistive technologies, our aim is to facilitate an experience that’s fully inclusive.
If you need letters or bills from us to be posted in large print or braille, please contact our support team.
We always strive to improve
Working closely with our partners, we continuously aim to enhance our services, making them more robust and accommodating. We’re committed to learning and growing, to better serve all our customers, including those with disabilities.
Strictly adhering to data protection regulations, we handle sensitive information about customer vulnerability or health conditions with the utmost confidentiality. Our priority is to create a safe and secure environment for all our customers.
My heading is awesome
Having a sensory or physical disability, or a medical condition, can make it difficult or even impossible to use a phone directory. If that’s the case, you can register for the 195 service so you can connect to lots of destinations with the help of an operator, free of charge.
Did you know you can register for a free directory enquiry service.
Customers with disabilities or difficulties may qualify for a free directory enquiry service. You can find out more here .
Nominated Users
As an account holder you are able to appoint a nominated user to act on your behalf. Your nominated user is not liable for any charges, as you remain the account holder.
To request the addition of a nominated user, you’ll need to phone our customer care team to give us your nominated user’s details.
Power of Attorney / Authority to Act
There are many reasons why you may need to appoint a power of attorney to manage your Home Broadband account.
If you’re someone who is now managing the Eclipse Broadband account holder’s affairs, please contact our support team who will be able to help you.
Did you know our call packages include:
This handy feature gives you the power to control the calls that can be made from your home, or even bar incoming calls.
This function allows you to stop calls from people who have withheld their number, so you will only receive calls with visible numbers.
This is the end of nuisance or unwanted calls. Put a stop to them by preventing them from getting through to you. You can block up to 10 numbers with this feature.
We don’t want you to waste your time trying the same number again and again until it is free. By simply dialling ‘5’, we will call you back when the line is no longer engaged, so you can get on with your day.
Need to speak to us?
If you are a vulnerable customer and want to discuss our accessibility features, click below to speak with our support team via phone, e-mail or live chat (at the bottom right corner of your screen).
You can also download a copy of our Vulnerability Policy by clicking here.
You can also complete this form so we can update your account with any accessibility or disabilities we should be aware of:
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