Welcome to Fleur Telecom
A new 24hr payment line has been set up to allow you to pay bills, without having to speak to an agent. Please call our main number 0333 320 4020
Upcoming changes at Fleur
To help you get a resolution as quickly as possible, we are consolidating all of our offices into one new office in Horsham, West Sussex as of Monday 20th April 2020. As part of this change, we have been working hard to upskill our agents with specialist areas of knowledge, to help get things right the first time. You’ll notice that our phone line options have changed, so please listen carefully to get through to one of our friendly team who will be waiting to help.
We’ve also made some changes to the MyAccount page and future invoices, making them simpler and easier to understand. You can find useful information about using the new MyAccount page at www.fleurtelecom.co.uk/faqs/ by clicking on the Guide tab.
We hope the changes make a smoother service for our customers and thank you for your feedback and continued custom.
About Fleur
We are a communications provider that is dedicated to providing our customers with great value, high-quality connectivity underpinned by UK-based customer support. With line rental, calls, broadband, and mobile on offer to our customers, we aim to provide that all-important link between their home and the outside world. With the majority of our customers based in rural locations, we strive to deliver the best possible communications available to them. We strongly believe in a no-nonsense approach when it comes to the way we do business. That means no complicated bundles, just simple, dependable solutions. We do not believe in passing customer information to third parties without permission and we do not have any authorised dealers. If you are contacted by a third party claiming to be linked to Fleur, please be vigilant and call us.
Contact us today
What our customers have to say:
Have to say thank you for being such a great provider. You helped when we called as it seemed we were getting slow service and your very friendly call service guy talked us through where to go and what to do and now this has been done without asking, no fuss no issues.
- Mrs Baker
Email communications were good. Everyone I spoke with was prompt responding, knowledgeable and helpful. The BT telephone engineer who visited my house was literally excellent - general attitude, knowledge, resourcefulness, pace of work, customer relations all top notch. Delighted. Well done Fleur!
- Mr Ostler
You have been SO helpful to me and it is wonderful to have someone who takes things slowly for ancient ladies like me. Thank you, I couldn't do it without you!
- Mrs Fry
The help with my problem was treated with concern and patience and the follow up phone call was unexpected but valued. I am 76 years old, not technically minded and such phone calls fill me with dread, I just don't understand the terms used, however I was treated with understanding and respect.
- Mrs Marks
Your rep was very informative, polite and answered all my concerns, a comfortable inquiry.
- Brian
