Skip to content
  • 0333 320 4020
  • customer.care@fleurtelecom.co.uk
  • Prices start from £24

Servicing customers for 26 years

  • Home
  • Products
    • Fleur Broadband
    • Fleur Home Phone
    • Fleur Mobile
  • Our Company
    • Careers
    • About Us
    • Contact Us
    • Door to Door Team
  • Customer Area
    • Frequently asked questions
    • New to Fleur
    • Make a payment
    • Help and support
    • My Account
  • Network status
  • Home
  • Products
    • Fleur Broadband
    • Fleur Home Phone
    • Fleur Mobile
  • Our Company
    • Careers
    • About Us
    • Contact Us
    • Door to Door Team
  • Customer Area
    • Frequently asked questions
    • New to Fleur
    • Make a payment
    • Help and support
    • My Account
  • Network status

This Cookie Policy was last updated on 24 October 2024 and applies to citizens and legal permanent residents of the United Kingdom.

1. Introduction

Our website, https://fleurtelecom.co.uk (hereinafter: “the website”) uses cookies and other related technologies (for convenience all technologies are referred to as “cookies”). Cookies are also placed by third parties we have engaged. In the document below we inform you about the use of cookies on our website.

2. What are cookies?

A cookie is a small simple file that is sent along with pages of this website and stored by your browser on the hard drive of your computer or another device. The information stored therein may be returned to our servers or to the servers of the relevant third parties during a subsequent visit.

3. What are scripts?

A script is a piece of program code that is used to make our website function properly and interactively. This code is executed on our server or on your device.

4. What is a web beacon?

A web beacon (or a pixel tag) is a small, invisible piece of text or image on a website that is used to monitor traffic on a website. In order to do this, various data about you is stored using web beacons.

5. Cookies

5.1 Technical or functional cookies

Some cookies ensure that certain parts of the website work properly and that your user preferences remain known. By placing functional cookies, we make it easier for you to visit our website. This way, you do not need to repeatedly enter the same information when visiting our website and, for example, the items remain in your shopping cart until you have paid. We may place these cookies without your consent.

5.2 Statistics cookies

We use statistics cookies to optimize the website experience for our users. With these statistics cookies we get insights in the usage of our website. We ask your permission to place statistics cookies.

5.3 Marketing/Tracking cookies

Marketing/Tracking cookies are cookies or any other form of local storage, used to create user profiles to display advertising or to track the user on this website or across several websites for similar marketing purposes.

6. Placed cookies

WordPress

Functional

Usage

We use WordPress for website development. Read more

Sharing data

This data is not shared with third parties.

Functional

Name
WP_PREFERENCES_USER_*
Expiration
persistent
Function
Store user preferences
Name
wp-settings-time-*
Expiration
1 year
Function
Store user preferences
Name
wp-settings-*
Expiration
persistent
Function
Store user preferences
Name
wordpress_logged_in_*
Expiration
persistent
Function
Store logged in users

Google Analytics

Statistics

Usage

We use Google Analytics for website statistics. Read more

Sharing data

For more information, please read the Google Analytics Privacy Statement.

Statistics

Name
__utmz
Expiration
6 months
Function
Store used keyword and search engine
Name
__utma
Expiration
persistent
Function
Store the calculation of days and time to purchase
Name
_ga_*
Expiration
1 year
Function
Store and count pageviews
Name
_ga
Expiration
2 years
Function
Store and count pageviews

Stripe

Functional

Usage

We use Stripe for payment processing. Read more

Sharing data

For more information, please read the Stripe Privacy Statement.

Functional

Name
__stripe_mid
Expiration
1 year
Function
Provide fraud prevention

Popup Maker

Purpose pending investigation

Usage

We use Popup Maker for popup creation. Read more

Sharing data

This data is not shared with third parties.

Purpose pending investigation

Name
pum-*
Expiration
Function

Complianz

Functional

Usage

We use Complianz for cookie consent management. Read more

Sharing data

This data is not shared with third parties. For more information, please read the Complianz Privacy Statement.

Functional

Name
cmplz_consented_services
Expiration
365 days
Function
Store cookie consent preferences
Name
cmplz_policy_id
Expiration
365 days
Function
Store accepted cookie policy ID
Name
cmplz_marketing
Expiration
365 days
Function
Store cookie consent preferences
Name
cmplz_statistics
Expiration
365 days
Function
Store cookie consent preferences
Name
cmplz_preferences
Expiration
365 days
Function
Store cookie consent preferences
Name
cmplz_functional
Expiration
365 days
Function
Store cookie consent preferences
Name
cmplz_banner-status
Expiration
365 days
Function
Store if the cookie banner has been dismissed

WordPress Download Manager

Functional

Usage

We use WordPress Download Manager for content management. Read more

Sharing data

For more information, please read the WordPress Download Manager Privacy Statement.

Functional

Name
__wpdm_client
Expiration
various
Function
Provide functions across pages

Google Fonts

Marketing/Tracking

Usage

We use Google Fonts for display of webfonts. Read more

Sharing data

For more information, please read the Google Fonts Privacy Statement.

Marketing/Tracking

Name
Google Fonts API
Expiration
expires immediately
Function
Read user IP address

LiveChat

Functional, Marketing/Tracking

Usage

We use LiveChat for chat support. Read more

Sharing data

For more information, please read the LiveChat Privacy Statement.

Functional

Name
__oauth_redirect_detector
Expiration
2 years
Function
Store a unique user ID

Marketing/Tracking

Name
__lc_cst
Expiration
2 years
Function
Store and track a visitor’s identity
Name
__lc_cid
Expiration
2 years
Function
Store and track a visitor’s identity

Miscellaneous

Purpose pending investigation

Usage

Sharing data

Sharing of data is pending investigation

Purpose pending investigation

Name
style
Expiration
Function
Name
rank-math-option-sitemap-index
Expiration
Function
Name
cmplz_consenttype
Expiration
365 days
Function
Name
rank-math-option-titles-index
Expiration
Function
Name
omWpApi
Expiration
Function
Name
wpformsChallengeStep
Expiration
Function
Name
poptin_previous_visited_pages
Expiration
Function
Name
WP_DATA_USER_2
Expiration
Function
Name
activated_addons
Expiration
Function
Name
rank-math-option-search-index
Expiration
Function
Name
rank-math-option-general-index
Expiration
Function
Name
poptin_client_id
Expiration
Function
Name
poptin_origin_landing_page
Expiration
Function
Name
poptin_every_visit_session
Expiration
Function
Name
poptin_new_user
Expiration
Function
Name
poptin_user_id
Expiration
Function
Name
poptin_user_ip
Expiration
Function
Name
poptin_c_visitor
Expiration
Function
Name
_gcl_au
Expiration
Function
Name
__stripe_sid
Expiration
Function
Name
poptin_old_user
Expiration
Function
Name
poptin_session
Expiration
Function
Name
poptin_previous_url
Expiration
Function
Name
poptin_referrer
Expiration
Function
Name
wfwaf-authcookie-b5cedfb3b1a0072bdd79c594cf376923
Expiration
Function
Name
vuex
Expiration
Function
Name
auth.strategy
Expiration
Function
Name
hjActiveViewportIds
Expiration
Function
Name
loglevel
Expiration
Function
Name
__smVID
Expiration
Function
Name
_fbp
Expiration
Function
Name
wordpress_test_cookie
Expiration
Function
Name
_hjSessionUser_3626640
Expiration
Function
Name
auth_strategy
Expiration
Function
Name
laravel_session
Expiration
Function
Name
wfwaf-authcookie-9793dcaaa60802ee11bffaa16ad22716
Expiration
Function
Name
_gid
Expiration
Function
Name
_gat_gtag_UA_24795783_6
Expiration
Function
Name
poptin_referrer_protocol
Expiration
Function
Name
poptin_previous_url_protocol
Expiration
Function
Name
persist:hs-beacon-6b8e74c5-aa81-4295-b97b-c2a62a13ea7f
Expiration
Function
Name
persist:hs-beacon-message-6b8e74c5-aa81-4295-b97b-c2a62a13ea7f
Expiration
Function
Name
_hjSessionUser_3169527
Expiration
Function
Name
__cookie_consent
Expiration
Function
Name
_hjSessionUser_512520
Expiration
Function
Name
_gac_UA-24795783-6
Expiration
Function
Name
XSRF-TOKEN
Expiration
Function
Name
wpseoFrontendInspectorOpen
Expiration
Function
Name
is_close_trigger_0
Expiration
Function
Name
poptin_viewed_session_a6cd39d4c589c
Expiration
Function
Name
poptin_viewed_url_a6cd39d4c589c
Expiration
Function
Name
poptin_pageviews_a6cd39d4c589c
Expiration
Function
Name
poptin_user_country_code
Expiration
Function
Name
poptin_session_account_044a74964cdf0
Expiration
Function
Name
poptin_d_r_v_a6cd39d4c589c
Expiration
Function
Name
poptin_o_v_a6cd39d4c589c
Expiration
Function
Name
poptin_session_account_time_044a74964cdf0
Expiration
Function
Name
poptin_o_a_d_a6cd39d4c589c
Expiration
Function
Name
poptin_o_a_v_a6cd39d4c589c
Expiration
Function
Name
poptin_c_p_o_x_c_a6cd39d4c589c
Expiration
Function
Name
NRBA_SESSION
Expiration
Function
Name
_uetvid
Expiration
Function
Name
__zlcmid
Expiration
Function
Name
_clck
Expiration
Function
Name
mp_a36067b00a263cce0299cfd960e26ecf_mixpanel
Expiration
Function
Name
breeze_folder_name
Expiration
Function
Name
wfwaf-authcookie-fe67618dcba9484b3855df8d39c7641d
Expiration
Function
Name
/wp-admin/admin.php-elfinder-toolbarhideswp_file_manager
Expiration
Function
Name
/wp-admin/admin.php-elfinder-lastdirwp_file_manager
Expiration
Function
Name
PHPSESSID
Expiration
Function
Name
wpEmojiSettingsSupports
Expiration
Function
Name
mcfw-wp-user-cookie
Expiration
Function
Name
mcfw-bypass-cookie
Expiration
Function
Name
gt-current-screen
Expiration
Function
Name
spectraCopyPasteStyles
Expiration
Function
Name
uagSvgConfirmation
Expiration
Function
Name
wp-api-schema-modelhttps://www.fleurtelecom.co.uk/wp-json/wp/v2/
Expiration
Function
Name
wp_lang
Expiration
Function
Name
acf
Expiration
Function
Name
userdata
Expiration
Function
Name
next_step
Expiration
Function
Name
prev_steps
Expiration
Function
Name
wfwaf-authcookie-584c7bdab6b7a92eb4731c351a4baf1f
Expiration
Function
Name
persist:hs-beacon-2496aba6-0292-489c-8f5d-1c0fba417c2f
Expiration
Function
Name
persist:hs-beacon-message-2496aba6-0292-489c-8f5d-1c0fba417c2f
Expiration
Function
Name
wf-scan-issue-expanded-1
Expiration
Function
Name
adobeCleanFontAdded
Expiration
Function

7. Consent

When you visit our website for the first time, we will show you a pop-up with an explanation about cookies. As soon as you click on “Save preferences”, you consent to us using the categories of cookies and plug-ins you selected in the pop-up, as described in this Cookie Policy. You can disable the use of cookies via your browser, but please note that our website may no longer work properly.

7.1 Manage your consent settings

You have loaded the Cookie Policy without javascript support. On AMP, you can use the manage consent button on the bottom of the page.

8. Enabling/disabling and deleting cookies

You can use your internet browser to automatically or manually delete cookies. You can also specify that certain cookies may not be placed. Another option is to change the settings of your internet browser so that you receive a message each time a cookie is placed. For more information about these options, please refer to the instructions in the Help section of your browser.

Please note that our website may not work properly if all cookies are disabled. If you do delete the cookies in your browser, they will be placed again after your consent when you visit our website again.

9. Your rights with respect to personal data

You have the following rights with respect to your personal data:

  • You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
  • Right of access: You have the right to access your personal data that is known to us.
  • Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
  • If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
  • Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
  • Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

To exercise these rights, please contact us. Please refer to the contact details at the bottom of this Cookie Policy. If you have a complaint about how we handle your data, we would like to hear from you, but you also have the right to submit a complaint to the supervisory authority (the Information Commissioner’s Office (ICO)).

10. Contact details

For questions and/or comments about our Cookie Policy and this statement, please contact us by using the following contact details:

Home Telecom
Home Telecom, 60B Queen Street, Horsham, West Sussex, RH13 5AD
United Kingdom
Website: https://fleurtelecom.co.uk
Email: marketing@ex.comhometelecom.co.uk
Phone number: 01403 216133

This Cookie Policy was synchronised with cookiedatabase.org on 6 July 2023.

Useful Links:

  • Tariffs & Charges
  • Terms & Conditions
  • Privacy Policy
  • SIM Terms & Conditions
  • Roaming & Out of Bundle Rates

Other Links:

  • Customer Complaints Code
  • Compliance Policy
  • Anti-Slavery Policy
  • Anti-Bribery Policy

Find Out More:

  • Our Packages
  • Recommend a Friend
  • Accessibility

Register Company No. 09359067 - © 2025 Fleur Telecom