What is fibre broadband and how does it work?
Fibre broadband is not like traditional broadband. Traditional broadband uses copper cables to transmit internet connectivity from the exchange to your home via the cabinet on your street.
As the name suggests, Fleur Fibre broadband travels over fibre optic cabling from the exchange to the cabinet, with only the section from the cabinet to your home running over copper cables.
This means that with fibre you can benefit from speeds up to five times faster than that of standard broadband, allowing you to do more, faster and all at the same time.
Fibre broadband is not available everywhere, but it is being rolled out to more and more exchanges every week. If fibre hasn’t quite made its way to you yet, we will continue to monitor availability and let you know when you are eligible to sign up.
Fibre installation and router connection
- Call our UK-based contact centre on 0333 320 4020 to discuss the best fibre broadband package for you.
- We’ll talk you through the following two options, and you can decide what suits you:
A) Self-install: This option is the most flexible as it allows you to connect the router yourself. We will inform you of the earliest activation date, but you are welcome to select a later date if you wish. There is no additional cost for this option.
B) Managed install: An engineer will visit your property to install the fibre connection and set-up the router. You’ll need to provide us with three dates when you will be there, but you can let us know whether morning or afternoon is best for you*. There is a one-off charge of £50 to cover the cost of the engineer visiting your property.
- If you select option A, you’ll receive your new router in the post, and we’ll notify you when you should connect your router. If you select option B, a BT Openreach engineer will install your fibre connection and set up your router. They’ll check everything’s working before they leave and answer any questions you might have.
*Charges may apply if you miss your appointment or change your three selected dates.
Data extension kit (home wiring solution) for fibre broadband
(Please note, this is only available with managed installs where an engineer attends your property.)
The fibre service needs to be installed directly to the master telephone socket in your house. It may be that this is tucked away in an inconvenient location, and if so, you can ask the BT Openreach engineer to install a ‘data extension kit’ so they can move the installation socket to somewhere more suitable.
It is worth considering this if the current position is not very centrally located, as using this option to move the router to a better location will help to achieve a more consistent wireless performance in your home. Please ask the engineer for more information during their visit. There is no charge for this service.