Fleur Telecom and all other UK communications providers are regulated under Ofcom’s General Conditions of Entitlement. These regulations apply to anyone who provides an electronic communication service or an electronic communications network. More specifically, General Condition C7 regulates how communications providers are able to market and sell fixed-line telephony services to customers.  Full details of General Condition C7 are available here.

Fleur Telecom and all other UK communications providers are regulated under Ofcom’s General Conditions of Entitlement. These regulations apply to anyone who provides an electronic communication service or an electronic communications network. General Condition C8 regulates how communications providers are able to market and sell mobile telephony services to customers. Full details of General Condition C8 are available here.

To view a summary of General Condition C8, please click here.

We want to support additional requirements for any customers with specific needs in relation to any accessibility difficulties or vulnerability they may be experiencing. For information on the supporting services available to our customers, please click here.

Please click here to view our Traffic Management Policy.

Please click here to view our Porting Delays Compensation Policy.