Code of Practice
Who we are
How to contact us
Log into your account and raise a ticket.
0333 320 4020
Please note that calls may be monitored or recorded for training and quality assurance.
How to make a complaint
For full details of how you can make a complaint, please view our Customer Complaints Code.
Products and service offerings
For information on all of our products and services, please visit our product pages.
Our tariffs and charges
These are available on our pricing page.
Our cancellation policy
Details of our cancellation policy can be found in our Terms and Conditions.
Obligations and terms and conditions
There are a number of legal obligations that we’re required to comply with. These obligations ensure our customers are provided with choice and consumer protection. We take these obligations very seriously, as they ensure that the needs and demands of our customers are met and that we continue to deliver great service. The formal details of the Terms and Conditions relating to our contractual relationship with you can be found here.
Code of Practice for Domestic Customers and Premium Rate Services
Please click here to view our Code of Practice for Domestic Customers and Premium Rate Services.
Code of Practice for Service Level Agreements and Guarantees
Please click here to view our Code of Practice for Service Level Agreements and Guarantees.