Code of Practice

Who we are

Full details about Fleur Telecom can be found on our About us page and our contact details can be foundĀ here.

How to contact us


0333 320 4020

Please note that calls may be monitored or recorded for training and quality assurance.


How to make a complaint

For full details of how you can make a complaint, please view our Customer Complaints Code.

Products and service offerings

For information on all of our products and services, please visit our product pages.

Our tariffs and charges

These are available on our pricing page.

Our cancellation policy

Details of our cancellation policy can be found in our Terms and Conditions.

Obligations and terms and conditions

There are a number of legal obligations that we’re required to comply with. These obligations ensure our customers are provided with choice and consumer protection. We take these obligations very seriously, as they ensure that the needs and demands of our customers are met and that we continue to deliver great service. The formal details of the Terms and Conditions relating to our contractual relationship with you can be found here.

Code of Practice for Domestic Customers and Premium Rate Services

Please click here to view our Code of Practice for Domestic Customers and Premium Rate Services.